{"id":1488,"date":"2022-03-04T03:42:59","date_gmt":"2022-03-04T03:42:59","guid":{"rendered":"http:\/\/www.easycloudservers.co.uk\/index.php\/home\/"},"modified":"2026-05-23T00:23:35","modified_gmt":"2026-05-22T23:23:35","slug":"fully-managed-windows-cloud-servers","status":"publish","type":"page","link":"https:\/\/smallbusinesstechsupport.co.uk\/","title":{"rendered":"Home"},"content":{"rendered":"\n
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Get Help Now with your
IT Problem<\/h1><\/div>

WHAT CAN WE HELP YOU WITH?
* Windows Desktops and Laptops
* iPhones and Android Phones
* Tablets
* Windows servers
* Internet access
* Something not working on the Internet
* Most things computer-related

WHAT CAN’T WE HELP YOU WITH?
* MAC Desktops
* Linux
* Your love life

WHO CAN USE OUR SERVICE?
* Anyone with a business-related IT problem. From the smallest one-man-band upwards.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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How Does IT Work?<\/h3>\n\n\n\n

It’s all done remotely. We don’t absolutely rule out ever visiting you in person but that’s not our business model. We can try giving guidance over the phone or by email but often the quickest method that’s most likely to be successful is remotely connecting to your PC.

To let someone takeover your PC so they can see the screen and control the mouse and keyboard, you have to trust that they’re genuine and know what they’re doing. You can still see the screen to watch what is happening and can cancel the connection at any time but it’s wise to be suspicious of anyone you contact over the Internet.
So talk to us first and see if we can help on the phone or by email to form an opinion.
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WHAT DOES IT COST?<\/h3>\n\n\n\n

The first problem is free!
If you haven’t used us before then this is a chance to see if we’re any good. We just need to know your business details.
If you then want to continue to use us there are several options:-<\/p>\n\n\n\n

Contact Us for a Quote<\/h3><\/div>

Email us: info@EasyCloudServers.com
Phone: 0800 099 6480 (From outside UK: +44 20 3286 0015)
Or:<\/p>

Fill In THis Contact Form<\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Common Options\u200b<\/h3>

We aim to be as flexible as possible to fit in with your needs. Below are some common solutions.<\/p><\/div>\n\n\n\n

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You Rent Everything
Directly from Us<\/h4><\/div>

This means we<\/em><\/strong> enter into a contract with the Datacentre and the only invoice you<\/em><\/strong> get is from us to cover the rental and our administration fee.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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You Rent the Server,
we provide support<\/h4><\/div>

This way you<\/em><\/strong> pay the Datacentre for the server and we<\/em><\/strong> invoice you for the administration and support.\u200b<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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We Just Configure the Server\u200b\u200b<\/h4><\/div>

You<\/em><\/strong> rent the server directly from the Datacentre and pay us a one-off configuration fee and then you<\/em><\/strong> administer the server yourself.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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FAQ – Here are the most common questions we get asked<\/h4>\n\n\n\n
1 – Where are the servers located?<\/h5>
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We like to choose datacentres located in the UK, the US and Western Europe because they are usually cheaper, operate with high standards and the time zone and language make them easier to deal with.
Many other locations around the world are also available.<\/p>\n<\/div><\/div>\n\n\n\n

2 – Are these virtual servers or physical servers?<\/h5>
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Both are available but virtual servers are usually cheaper. Each type has its advantages and disadvantages. In the majority of cases a virtual server is better as you can make a backup image of the entire operating system and can easily add additional memory and hard disk space.<\/p>\n<\/div><\/div>\n\n\n\n

3 – Are the servers shared with other customers?<\/h5>
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No, each server is only for the exclusive use of one customer and gets a public IP address that only it uses.<\/p>\n<\/div><\/div>\n\n\n\n

4 – What is a Datacentre?<\/h5>
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It is the perfect place to locate a server:-
* Secure location. Only staff allowed in the server rooms
* Skilled humans in attendance 24\/7
* Constant temperature and humidity. Filtered air (no dust)
* Electricity supply backed up by batteries and generators
* Multiple fast connections to the Internet backbone<\/p>\n<\/div><\/div>\n\n\n\n

5 – How safe is the data that is stored on a cloud server?<\/h5>
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The datacentres we use have great physical security. They have reliable Internet connections and electricity supply and use high quality server hardware. We configure firewalls to allow only the minimum access that is required to perform its functions and also keep operating systems updated. However if your server contains any important data, not stored anywhere else, it’s never safe. The purpose of having a server is usually so that your staff can do their job and it is they<\/em><\/strong> who are most likely to fall for a scammer’s trick to reveal their password or upload a virus.
Unique data therefore needs to be regularly backed up to a separate location away from the datacentre where access to it is limited. Perhaps to one of the many cloud storage services or downloaded overnight to a cheap NAS drive in your home or office.<\/p>\n<\/div><\/div>\n\n\n\n

6 – Do I get administrative access to the server?<\/h5>
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Short answer: Usually no but you can if you insist.<\/p>\n\n\n\n

Administrative access means you have the ability to make changes to the operating system, the security settings and the backup process and might screw thing up, so you can see why we are reluctant to allow this for people outside of our company.
It also means having remote access to the server desktop. Windows’ built-in RDP is the standard method to access remote servers and we have a range of static IP addresses that only our company uses and we set the firewall to limit RDP access to only those IP addresses. If your company has it’s own IP addresses we can add then to the firewall but we don’t want to open up RDP access to the whole of the Internet as it’s no exaggeration that any device with RDP access enabled is quickly found by hackers who then constantly try to guess a username and password. If you don’t have a fixed IP address to connect from we can install a remote access system which operates in a similar way to TeamViewer and uses certificates and two-factor authentication to control access.
We do of course enable all forms of access to the server that are required for you and your staff to use it for the purpose it’s designed for.
We do understand that if your server is providing business-critical services, you want to be in ultimate control of it and not be dependent on any 3rd party and so you can have the degree of access you need.
In an extreme case, you<\/em><\/strong> would have the contract with the datacentre, have your own remote access and only tell us the current administrator password when you needed us to do something.<\/p>\n<\/div><\/div>\n\n\n\n

7 – What are the options if a cloud server crashes or you lose remote access?<\/h5>
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If a physical server, located in your office, fails to boot you have multiple options to repair it or recover any data but if it’s 5000 miles away, belongs to someone else or only exists in software it gets trickier.
Typically the options offered in a Datacentre control panel are: reboot, power cycle or re-format the hard drive and re-install the operating system from scratch. They don’t offer the ability to change the administrator password if it is lost. Some virtual server providers have the option to take regular snapshots of the server which can then be restored but this is an additional charge.
We like to choose providers of physical and virtual servers that offer KVM-Over-IP or Console Access which means a separate device, plugged into the server’s keyboard, mouse and video ports can be accessed remotely so it’s just like you are sitting in front of your own server and can watch the boot process. You can also have the ability to boot the server from your own DVD image.
In any case, you should be prepared for the worst to happen by regularly backing up off-site any unique data. If you can’t tolerate any downtime because of a failed server then get multiple servers, all capable of independently providing the services you need. For our Email Smarthost service we have 6 servers in datacentres in London, Maidenhead, Antwerp, Seattle and New Jersey with 2 on standby in Dallas and Chicago and we’ve had 10 years of uninterrupted service.<\/p>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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